Call Center Manager (Sales)
Confidential Confidential Saratoga Springs, NY Saratoga Springs, NY Full-time Full-time From $90,000 a year From $90,000 a year Our client is looking to hire a Contact Center (Call Center) Director to lead their organization through a period of rapid and sustained growth.
This individual will lead a contact center operation that serves as the backbone for a geographically dispersed collection of sites located throughout the country.
The contact center engages with existing customers to address operational issues and also works to generate sales to new customers by leveraging both inbound inquiries and making outbound calls.
Specific duties of this role will include but shall not be limited to:
Partner with key stakeholders to develop and implement our contact center strategy and objectives.
Lead day-to-day contact center operations to achieve customer care and sales goals.
Leverage analytics and facts to make staffing decisions and drive new initiatives.
Create and implement new solutions to engage with customers in a way that provides a positive customer experience and drives top-line sales growth.
Lead a team of geographically distributed professionals.
Oversee and train supervisors to ensure that all front-line personnel have required training and resources to meet customer needs and expectations.
Monitor systems reports and dashboards for case management impact; proactively make adjustments as necessary.
Drive additional initiatives that leverage our contact center as an engine for growth (e.
g.
virtual store managers) Ensure the efficient running of support systems to maintain and enhance contact center operations.
Here is what you bring to the table:
Bachelor's degree in business, finance or a related field.
10
years of job-related experience managing call center/contact center operations, with ideally 4 years of multi-site responsibility.
Strong analytical skills and a love of metrics.
DEEP familiarity with best-in-class call center management principles, metrics and practices.
Dynamic, results-driven leadership.
Experience partnering with business stakeholders across geographies and functions to improve support.
Advanced problem-solving skills to address complex and multi-faceted business problems; STRONG quantitative orientation.
Familiarity with cloud-based Contact Center systems and solutions.
Excellent organizational skills and ability to manage multiple projects in a fast-paced environment.
Outstanding verbal and written communication skills.
A desire to be part of a high-growth, transformational company that is manically focused on providing a great customer experience to enable growth.
Are you ready to build the future!! Job Type:
Full-time Pay:
From $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Saratoga Springs, NY 12866:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Preferred)
Experience:
Microsoft Office:
4 years (Preferred) Sales:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This individual will lead a contact center operation that serves as the backbone for a geographically dispersed collection of sites located throughout the country.
The contact center engages with existing customers to address operational issues and also works to generate sales to new customers by leveraging both inbound inquiries and making outbound calls.
Specific duties of this role will include but shall not be limited to:
Partner with key stakeholders to develop and implement our contact center strategy and objectives.
Lead day-to-day contact center operations to achieve customer care and sales goals.
Leverage analytics and facts to make staffing decisions and drive new initiatives.
Create and implement new solutions to engage with customers in a way that provides a positive customer experience and drives top-line sales growth.
Lead a team of geographically distributed professionals.
Oversee and train supervisors to ensure that all front-line personnel have required training and resources to meet customer needs and expectations.
Monitor systems reports and dashboards for case management impact; proactively make adjustments as necessary.
Drive additional initiatives that leverage our contact center as an engine for growth (e.
g.
virtual store managers) Ensure the efficient running of support systems to maintain and enhance contact center operations.
Here is what you bring to the table:
Bachelor's degree in business, finance or a related field.
10
years of job-related experience managing call center/contact center operations, with ideally 4 years of multi-site responsibility.
Strong analytical skills and a love of metrics.
DEEP familiarity with best-in-class call center management principles, metrics and practices.
Dynamic, results-driven leadership.
Experience partnering with business stakeholders across geographies and functions to improve support.
Advanced problem-solving skills to address complex and multi-faceted business problems; STRONG quantitative orientation.
Familiarity with cloud-based Contact Center systems and solutions.
Excellent organizational skills and ability to manage multiple projects in a fast-paced environment.
Outstanding verbal and written communication skills.
A desire to be part of a high-growth, transformational company that is manically focused on providing a great customer experience to enable growth.
Are you ready to build the future!! Job Type:
Full-time Pay:
From $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Saratoga Springs, NY 12866:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Preferred)
Experience:
Microsoft Office:
4 years (Preferred) Sales:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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